One-Shoulder Mermaid Lace Prom Dress with Detachable Train
Color And Size
Standart Size
How to Measure Your Dress Size?
Satin Color Chart
Chiffon Color Chart
Elastic Satin Color Chart
Shiping Time
Order Processing
The processing or tailoring time for your order may vary depending on the type of item you have ordered.
All our dresses are Made-to-Order, which means we only begin sewing them once an order has been confirmed. It may take several days for us to complete the tailoring process before the item can be shipped.
The tailoring time varies depending on the category of the item. Please refer to the table below for estimated tailoring times:
| Category | Tailoring Time |
| Wedding Dresses | 20-25 workdays |
| Special Occasion Dresses | 15 workdays |
| Men suits | 10-15 workdays |
Please note that these times are estimates and may vary slightly. We appreciate your patience and understanding as we strive to provide you with a high-quality product.
If you have any further questions or concerns regarding your order, please feel free to contact us.
Shipping Information
The shipping time for your order may vary depending on the destination. Please see the table below for the available shipping methods, estimated delivery times, and shipping costs:
|
Shipping Method |
Region |
Shipping Time (business days) |
Shipping Cost (US Dollars) |
|
Standard Shipping |
United States, France, Germany, United Kingdom, Australia, New Zealand, Canada, Ireland, Switzerland, Sweden, Italy, Austria |
12-15 |
Free |
|
|
All Other Countries |
15-20 |
$29.99 |
|
Express Shipping |
United States, France, Germany, United Kingdom, Australia, New Zealand, Canada, Ireland, Switzerland, Sweden, Italy, Austria |
5-7 |
$29.99 |
|
|
All Other Countries |
7-10 |
$49.99 |
Please note that these delivery times are estimates and may be subject to unforeseen delays or customs clearance procedures. Shipping costs may also vary based on the weight and dimensions of the package.
We strive to ensure timely and undamaged delivery of every package we send out. However, once the package leaves our facilities, we have limited control over its journey.
While we are not liable for lost or stolen packages, we are here to offer assistance if any issues arise during transit.
Before reaching out to us, we suggest checking your tracking number to confirm the status of your order. Depending on the status, you can try the following steps:
- Marked as Delivered:
Check with your neighbors, household members, leasing office, or building manager in case the package was mistakenly delivered to them.
If marked as delivered within the last 24 hours, wait for an additional day (unless it’s an urgent matter) as carriers may occasionally mark packages as delivered prematurely. If the package still doesn’t arrive after 48 hours, please contact us.
Please note that if you haven’t confirmed delivery within 30 days from the dispatch date due to shipping delays, our system will automatically update your order status to “All Completed”. You can still track the shipping record for updates, and the 14-day return window will start from the day you receive the package according to the record. Feel free to contact us for further inquiries.
- Still in Transit:
The carrier may have experienced a delay and adjusted the estimated delivery window. If the tracking status was updated recently (within the past 2-3 days), everything should be fine. Kindly wait for the package to be delivered.
If you remain concerned, you can directly contact the carrier for the most up-to-date information.
- Pending Delivery:
If the tracking status indicates a pending delivery, reach out to the carrier for an explanation.
Sometimes packages are marked as pending when drivers face hazardous conditions or if the carrier encounters internal issues.
If none of the above steps resolve the issue, and you have already contacted the carrier without success, please provide our customer service team with your order number and requirements. We will do our best to assist you.
When to Order
When placing an order, it's helpful to keep in mind the total delivery time, which includes both processing/tailoring time and shipping time. At checkout, we'll provide you with an estimated delivery window, which you can also find in your order confirmation email. If your order includes multiple items, they'll be shipped together, so the total processing/tailoring time will depend on the product with the longest processing/tailoring time.
Please note that processing/tailoring times may occasionally increase, especially during January to March.
All our dresses are made-to-order items, it can take several weeks to tailor them, plus additional time for shipping and delivery, which varies by country. Therefore, we advise ordering made-to-order items 1-3 months before your event to avoid delays due to unforeseeable circumstances, such as natural disasters or carrier-related issues.
If you're unsure about the processing/production time of a specific item, you'll find this information on the item details page. Please keep in mind that estimated delivery windows may change at checkout based on the provided shipping address. So, be sure to check the delivery window at checkout before placing your order.
Important Reminders:
• An estimated delivery window will be provided during checkout and can be viewed under the shipping methods section.
• We recommend ordering made-to-order items no earlier than 3-4 months prior to your event date to allow for production time, shipping, and potential alterations (which are common with formal wear).
• Please note that custom-sized dresses are non-returnable.
• Currently, we do not offer exchanges. If you purchase a dress and find it unsuitable, you must process a return.
Contact Us
Our customer service email address is: service@lulubridal.com
If there is no answer the phone during peak season, please send us a text message with your order number and questions you have. For inquiries, please include pictures or SKUs of the style, we will reply within 1 work day.
At lulubridal, we strive to provide exceptional after-sales support to ensure your satisfaction with your order. Whether you have questions about your order status or need assistance with any issues you may have encountered, our dedicated team is here to help.
Order Status and Support
If you have questions regarding your order status or need after-sales support, simply log in to your account and navigate to the "My Orders" section. From there, you can easily access detailed information about your order, track its progress, and review order details.
Questions and Complaints
If you have any questions or complaints about the items you have received, we encourage you to contact us. Our team is committed to addressing all inquiries thoroughly and promptly. No inquiry is left unanswered, and we strive to provide a resolution within one working day.
Submitting a Complaint
If you need to submit a complaint, please follow the steps outlined on our website. Our team will promptly review and address your complaint within one working day. We recommend checking your account regularly for the latest updates, as we will notify you via email at the same time.
Exceptional Customer Service
At lulubridal, we value your satisfaction and are dedicated to providing exceptional customer service. Our team is committed to resolving any issues you may encounter and ensuring a positive shopping experience. We appreciate your patience and understanding as we work to address your inquiries and provide the best possible support.
Payment Methods
Payment Options
•Credit Card
Different countries have different payment methods, you can check the detailed information when you proceed to pay on the payment page.
Pay with Credit Card
Buyers can pay securely by credit card directly. Please note that lulubridal does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for more information. If credit card payment is not successful, please do not worry, please refer to the following solutions or E-mail us: service@lulubridal.com
Common reasons for declined payments
Your bank or credit card company will know why your credit card or direct debit was declined. Still, here are some common reasons for declines, which might help you troubleshoot. Check the content below to see details about each kind of decline.
1).Your card reached its limit：
Check your credit limit.
Check the maximum amount your card can be charged at a single time.
Check how many times your card can be charged in a given time period.
Check to see if your card allows online transactions.
Ask your credit card company whether they allow automated billing, or whether they can occasionally call to verify a charge.
Make sure that your card can accept international charges.
2).Your credit card information was incorrect
Review the expiration date on your credit card.
Check that the credit card number is correct and up-to-date.
Does the telephone number and billing address you gave for your credit card match those that your credit card company has?
3).Other Errors. These can happen for a variety of reasons. Call your bank's Level 2 support to find out why these payments were rejected.
* Declined
* Do Not Honor
* Processor Declined
* Transaction Not Allowed
Resolve a payment issue
To resolve a payment issue, the first thing to do is call your bank (or credit card provider).
Request to speak to the Level 2 support. Usually, call centre support agents won't have access to the information required to resolve a payment issue, and they will simply claim that your card is working fine. Speaking to Level 2 support is essential to find out why your bank rejected your payment.
Explain to your bank or credit card's support services that you attempted to make a payment to lulubridal, give the date, and tell your bank what error code and message was returned.
Ask your bank to explain why they declined the payment, and ask them what they will do in order for the card not to be rejected again.
Once your bank has confirmed that they've resolved the issue (e.g. lifted the restriction, or changed some system settings), try the payment again by completing the checkout process from the lulubridal payment page.
Payment Troubleshooting:
If your payment method was declined, it may be due to incorrect information, an expired card, or insufficient funds. To resolve the issue, please select a new payment method and consider contacting your bank or credit card company if you continue to experience difficulties with placing your order.
If you require further assistance, please don't hesitate to contact us.
If I have any questions about the order after purchase, who should I contact?
Please contact us service@lulubridal.com We will be happy to answer any questions about international orders for you. To speed up your request, include:
Your name:******
Your order number:******
Items you ordered:*****
Please express your opinions or questions in English.
Extra charge for international transportation
In some cases, VAT or other taxes, duties or fees will be levied in your destination country. Additional tax or customs fees must be borne by the payee; we cannot control these fees or predict what they may be. Customs and tax policies vary widely from country to country; for more information, contact your local customs. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Please note that we cannot list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration.
Costoms and import fee
When the package arrives in the destination country, a tariff or import tax will be levied. These fees must be paid by the recipient of the package (this also applies to retail and wholesale customers).
Unfortunately, we can't control these costs or tell you how much they are, because the customs policies and import taxes vary greatly from country to country.
So before placing an order, it's best to contact your local customs for the current cost, so you won't be surprised by the unexpected cost.
